FAQ

What do I need to prepare before my booking?

All we need is a power outlet, access to water, enough space to work, and ideally a covered area. Please also remove personal items from your vehicle beforehand so we can work efficiently and respectfully.

We can service your car in any unimpeded space, driveway, parking area, garage, or carport. As long as there’s access and room to move, we’ll make it work.

It depends on the service. Some basic jobs take 3-5 hours, while premium packages can run up to 2-5 days. We’ll give you a time estimate upfront, and yes, we’re happy to work while you’re at home or off enjoying your weekend.

We offer three core detailing packages:

  • CRUISE Refresh: Exterior revival, light polish, protection coating
  • CRUISE Podium: Yields a better finish
  • CRUISE Plus: Our most advanced package — finishing polish and headlight UV protection

Each package builds on the last and is tailored to suit your car’s condition and your budget.

There’s no perfect time, just the time that works best for you. We’ll work with your schedule and can recommend a customised maintenance plan to keep your car looking great year-round.

Yes, we do both for private clients and companies. As long as it’s within our capacity, we’re happy to help.

We understand things happen. If you need to cancel, please let us know in advance. Same-day cancellations may incur a pro-rata fee.

It typically lasts 2–6 months, depending on how the car is used and how well the coating is maintained. Regular maintenance will extend its lifespan and performance.

You can expect professionalism, convenience, and an honest experience. We don’t promise perfection, we focus on doing our best, every time, with care and consistency.

Absolutely. We’ll work with you to customise a package that gives your car the care it needs without going beyond your budget.

To confirm your booking, we require payment via same-day EFT (electronic funds transfer). Once proof of payment has been received, your slot will be secured.

Please note that we cannot repair or restore permanent surface damage. Such damage is irreversible, and results may vary depending on the condition of the item or area.

While we always aim to honour confirmed bookings, unforeseen circumstances may occasionally require us to reschedule. In such cases, we’ll move your appointment to the next convenient and available time slot.